What does Personalization mean and how does it work?

At the time of your order, you provided the name of the ticket owner for each ticket. This will be compared with an ID document at the entrance. If changes need to be made, for example due to a name change or if the ticket is to be used by someone else, you can do this through personalization. For processing a fee is charged.

To carry out the personalization:
  • Click the personalization button.
  • Enter the new name (of your friend), confirm the terms and conditions and click pay personalization.
  • You will then be directed directly to the payment page of our payment service provider Mollie. There you can select a payment method and pay the fee.
  • Once the processing fee is paid and processed by the system, the ticket will be personalized with the new name automatically.
  • You will receive an email with the current status through this process.

Important information about personalization:

  • Please pay attention to the correct spelling! The personalized tickets must match the ID card.
  • The first and last name is important, middle names do not have to be given.
  • After a marriage, usually one of the surnames changes. In such a case, personalization is not necessary. The birth name is recorded on the ID card!