When tickets are purchased, the names of the respective ticket holders are stored for all tickets. At the entrance, this name will be checked against a valid ID document. If changes are required, for example due to a name change or because the ticket is to be used by someone else, you can perform a ticket holder change (re-personalization).
A processing fee applies to re-personalization requests.
How Re-Personalization Works
- Click "Change Ticket Holder" for the ticket you would like to update.
- Enter the new first and last name, accept the Terms and Conditions, and click "Pay for Re-Personalization".
- You will then be redirected to the payment page of our payment service provider, Mollie.
- Select your preferred payment method and pay the processing fee.
- Once the payment has been successfully completed and processed, the ticket will automatically be re-personalized with the new name.
- You will be informed about the progress of the re-personalization process via email.
Important Notes on Re-Personalization
- Please ensure that the first and last name are entered correctly. The information must match the ticket holder's ID document.
- Only the first and last name are relevant. Middle names or additional given names do not necessarily need to be provided.
- In the case of a name change following marriage, re-personalization is usually not required, as the birth name is often still listed on the ID document.
- Once the re-personalization process has been completed successfully, the ticket will be issued in the name of the newly specified person and may be used by that person.